ISO Certification

Dengshang is among a small group of factories to have achieved ISO 9001:2008 certification.

Our certification is proof that we consistently observe strict processes that are traced, measured, analyzed, and trended. We have also set in place tools and processes for ongoing measurement and improvement,  the cornerstones of ISO certification.

Your Quality Guarantee

As an ISO certified manufacturer, we carefully monitor the quality of our working process at each stage to ensure compliance with our quality standards. In addition, we regularly conduct internal and external audits to maintain that compliance at all times.

Our clients can be assured that we will fully stand behind our quality promise. Our ISO certification guarantees that our proven, accountable system will consistently deliver a product that precisely meets our clients’ specifications and expectations.

A Commitment to Your Needs

During business hours, clients can reach our responsive team of project managers by e-mail or telephone to address any questions or concerns. We also conduct client satisfaction surveys on a regular basis.

We systematically track and record client feedback. This is another key element of our ISO certification.

Continuous Quality Management

We view all feedback, whether coming from clients, project managers or a worker, as a tool for continuous monitoring of our quality management system.

We hold frequent meetings and annual management reviews to summarize these measurements and derive possible trends. The results enable us to continually improve the services we provide to our clients.

Background

The International Organization for Standardization (ISO) has created a set of management rules and standards designed to ensure adherence to quality in a variety of industries.

While these rules were initially created for the manufacturing and production industries, they are also relevant for service providers, such as Idem Translations.

For more information about ISO 9001:2008, please visit: http://www.iso.org/iso/iso_catalogue/management_standards.htm